Care Credit

Care Credit VET VR Tour

CareCredit is a Healthcare financing service, which operates diverse verticals such as dental care, vision, and Pet Care. In conjunction with Knowledge Anywhere, our job was to create a VR Mobile App to help CareCredit train their sales team to better approach Veterinary Clients.

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The Challenge

Knowledge Anywhere is CareCredit's e-Learning Partner, providing innovative solutions along the e-learning front (LMS platform, Course development, and LCDS, among other services). In this case, KA was looking for a mobile app to help CareCredit improve their sales team training through the use of Virtual Reality.

Training new sales reps can be challenging, especially when they haven't met an actual client before. This is where Virtual Reality can help, shortening the learning curve and making it super easy for a newbie salesperson to experience what it's like to visit a client and the key selling points that should not be missed.

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Our Solution

After analyzing the project, our team decided that the best way to create a fully immersive experience would be to create a Real VR Tour in one of CareCredit's client's facilities. The technology chosen to develop this experience was Unity.

The proper vet practice was selected in Seattle. VLAB sent a 360 photo shooting team to get high-quality images of the whole animal Hospital. Images were stitched to create fully spheric 360 images.

The pano pictures were linked through portals, and knowledge points were added along with the patch, containing helpful information in audio, image, and video format.

The app was distributed internally to the CareCredit Training team for both iOS and Android.

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Care Credit

This was our first project with Virtual Lab. Here's where they showed us what they were capable of and why we continued working with them until today.

Founder & President, Knowledge Anywhere

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